FAQ & Policies

📖 SafeSoundHygiene — FAQ & Policies 

How Can I Contact SafeSoundHygiene?

You can reach us anytime at ddmediastores@gmail.com.
Our customer service team is happy to help with product support, order questions, or general inquiries.

Lost or Missing Packages

Once your order leaves our warehouse, responsibility is transferred to the shipping carrier.

SafeSoundHygiene is not liable for packages that are lost, stolen, or delayed in transit. For complete peace of mind, we recommend purchasing our optional Shipping Protection Plan at checkout. Without this protection, lost or stolen packages will not qualify for a free reshipment or refund.

Do You Ship Worldwide?

Yes! SafeSoundHygiene ships worldwide so customers everywhere can enjoy healthier, brighter smiles.

  • Availability may vary depending on your region and local import laws.

  • Customers are responsible for ensuring compliance with import rules.

  • SafeSoundHygiene is not responsible for items seized or delayed by customs.

Order Changes and Cancellations

Because we process orders quickly, all changes or cancellations must be submitted within 12 hours of purchase. After that window, modifications cannot be guaranteed.

If you miss the window, you may request a return once your order is delivered (see Returns Policy below).

What Payment Methods Does SafeSoundHygiene Accept?

We accept all major credit and debit cards, including:

  • Visa

  • Mastercard

  • American Express

  • Discover

Our secure checkout ensures your information is always protected.

When Will I Get My Order?

  • Processing Time: 1–3 business days.

  • Shipping Time: Typically 7–15 business days, depending on your country and method.

  • Delays may occur due to high demand or customs.

  • Orders ship Monday–Friday (excluding weekends/holidays).

Order Not Received?

If your order hasn’t arrived after the estimated delivery window:

  1. Check your tracking number for updates.

  2. If the carrier cannot locate your package, contact us at ddmediastores@gmail.com.

Customs, Duties, and Taxes

  • EU Orders: We participate in the IOSS system, so VAT is prepaid.

  • U.S., Canada, Australia: Typically no duties.

  • Other Countries: Local duties/taxes may apply and are the buyer’s responsibility.

Returns & Exchanges

If you’re not fully satisfied, you may request a return or exchange within 30 days of delivery.

  • Products must be unused, unopened, and in original packaging (for hygiene and safety).

  • Opened whitening gels, floss tips, or oral devices are non-returnable.

To start a return, email ddmediastores@gmail.com with your order number. Once approved, you’ll receive instructions.

Defective, Incorrect, or Damaged Items

If you receive a defective, incorrect, or damaged product:

  • Contact us within 7 days of delivery.

  • Provide photos and your order number.

  • We’ll send a replacement or refund promptly.

Refund Policy

  • Refunds are issued to your original payment method.

  • Please allow 7–10 business days after processing (bank dependent).

  • Shipping fees and Shipping Protection Plan fees are non-refundable.

Product Safety, Medical & Regulatory

Medical & FDA Disclaimer

  • SafeSoundHygiene products are for cosmetic and oral hygiene purposes only.

  • They are not medical devices and are not intended to diagnose, treat, cure, or prevent disease.

  • Statements have not been evaluated by the FDA.

  • Consult a dentist or healthcare provider before use, especially if you have dental work, gum disease, or sensitivities.

FTC Advertising Disclaimer

  • Benefits described (e.g., whiter teeth, fresher breath, healthier gums) are based on general wellness research and customer feedback.

  • Individual results vary. Results are not guaranteed.

Results Disclaimer

  • Whitening outcomes vary by lifestyle factors (diet, smoking, hygiene, natural tooth shade).

  • Sensitivity or gum irritation may occur temporarily and typically resolves in 24–48 hours.

  • SafeSoundHygiene does not guarantee results within a set timeframe.

Age & Safety Restrictions

  • Products are intended for adults 18+.

  • Children should not use whitening gels, LED devices, or water flossers without adult supervision.

Safety & Use Guidelines

  • Follow all instructions for safe use.

  • Do not submerge LED whitening devices in water.

  • Only use approved chargers/adapters.

  • Stop use if irritation or allergic reaction occurs.

California Proposition 65 Warning

⚠️ This product may contain plastics, gels, or electronic components that can expose you to chemicals known to the State of California to cause cancer and reproductive harm. For more information, visit www.P65Warnings.ca.gov.

Warranty Disclaimer

  • All products are provided “as is,” unless otherwise required by law.

  • Warranty covers manufacturing defects only.

  • Excludes misuse, neglect, accidents, improper storage, or unauthorized modifications.

  • Compatibility with third-party accessories is not guaranteed.

Limitation of Liability

By purchasing from SafeSoundHygiene, you agree that:

  • We are not responsible for indirect, incidental, or consequential damages.

  • Our maximum liability is limited to the original purchase price.

  • You waive your right to participate in class-action lawsuits.

Indemnification Clause

By using our site and products, you agree to indemnify and hold harmless SafeSoundHygiene LLC from any claims, damages, or expenses arising from misuse of products, violation of these policies, or breach of law.

Force Majeure / Shipping Delays

We are not responsible for delays caused by carriers, customs, weather, natural disasters, or events beyond our control.

No Resale Policy

Products are for personal use only. Unauthorized resale without written consent is prohibited.

Pricing & Errors Disclaimer

If a product is listed with incorrect pricing or information, SafeSoundHygiene reserves the right to refuse or cancel any orders placed under such errors.

Intellectual Property

All images, content, and product descriptions are the property of SafeSoundHygiene LLC. Unauthorized reproduction is prohibited.

Governing Law & Arbitration (NC-Based)

  • These terms are governed by the laws of North Carolina, USA.

  • Any disputes shall be resolved by binding arbitration in Mecklenburg County, NC.

  • You waive rights to a jury trial and class-action participation.

Severability

If any provision is found unenforceable, the remaining provisions remain valid.

Privacy & Data Protection

  • Personal/payment data is processed securely and never shared without consent.

  • By providing your email at checkout, you consent to transactional and promotional emails. Unsubscribe anytime.

  • GDPR/CCPA Compliance: Customers in the EU or California may request access to or deletion of their personal data.